This policy forms part of our Terms & Conditions.
1. Shipping options and timeframes
| Method | Typical time from China to East Africa | Best for |
|---|---|---|
| Air freight | 7–14 days | Small, urgent or high-value goods |
| Sea freight (shared container, LCL) | 35–50 days | Medium orders |
| Sea freight (full container, FCL) | 30–45 days | Large orders |
These times start when goods leave the factory and are estimates only. Customs clearance and inland delivery can add time. We will share tracking details and keep you updated.
2. Delivery
- We deliver to the address, port or warehouse agreed in your quote.
- Please check the goods and packaging when they arrive. Note any visible damage on the delivery note before signing.
- If you cannot be reached or goods are not collected, storage charges from the port, warehouse or carrier will be passed on to you.
3. Damaged, missing or wrong goods
- Report any problem within 48 hours of delivery to info@tayotrade.com or on WhatsApp +44 7586 611675.
- Include your order number, clear photos or videos of the goods and packaging, and a description of the problem.
- Keep all goods and packaging until we have finished investigating.
- If the problem is our fault or the factory's (for example, wrong items or goods that do not match the agreed specification), we will arrange a replacement, a repair, a partial refund or a credit on your next order, depending on what is fair in the circumstances.
- Damage that happens in transit is handled through the cargo insurance claim, if insurance was taken.
4. Cancellations
- Before we place the factory order: you can cancel and receive a full refund of your deposit, minus any costs already paid for you (for example samples or inspection fees).
- After we place the factory order: the order cannot normally be cancelled, as the factory begins buying materials and producing goods. If the factory agrees to cancel, we will refund what the factory returns to us, minus our costs.
- After goods have shipped: the order cannot be cancelled.
5. Returns
Because goods are bought in bulk from factories and shipped internationally, we do not accept returns for change of mind. Custom-made, branded or personalised goods cannot be returned unless they are faulty or do not match the agreed specification.
6. Refunds
- Approved refunds are paid to the original payment method within 14 working days.
- Refunds are made in the currency you paid in. We are not responsible for bank charges or exchange-rate differences.
- Freight, duties and taxes already paid to third parties cannot be refunded by us, unless the authority or carrier refunds them to us.
7. Contact
Tayo Trade Africa Limited · First Floor, 157 London Road, Mitcham, CR4 2YR, United Kingdom
Email: info@tayotrade.com · Phone: 020 4569 1926 · WhatsApp: +44 7586 611675 · tayotrade.com